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My BioWork ExperienceOver 15 years of successful experience working in:
With well known industry names such as:
Extensive experience in:
Specific experience includes:
Additional experience includes:
HighlightsAt Conso International in Union SC, as manager of the manufacturing Call Center, I improved efficiency and reduced costs while playing an instrumental role in the training, adoption, transition, and deployment of the new MAPICS SyteLine ERP and CRM systems, mapping and re-engineering processes to accommodate the new technology, developing user manuals, training staff on new system, developing Pilot scenarios, and preparing data to be transitioned to new system. At Food Lion, LLC in Salisbury NC, I was nominated to company’s Strategic Think Tank. The consumer insights gathered from my research were instrumental in the development and successful launch of a new grocery concept and store format called “Bloom”. Selected to company's Succession Planning Task Force, I developed their Leadership Succession Mentoring program. As Diversity Manager for the Southern Division, I reported on market challenges and opportunities and was influential in the introduction of new products and services in select markets contributing to growth in product category and customer base expansion. Before joining Food Lion, I worked in Marketing and IT for One Price Clothing Stores in Duncan SC, where I won Presidential Awards in business reporting and the successful deployment of web-enabled initiatives. My research into consumers’ needs, media preferences, shopping behaviors and lifestyles resulted in successful Hispanic advertising campaigns and the development of new retail concepts and formats called “BestPrice Kids”, “BestPrice Fashions” and “BestPrice Uniforms”. My user research findings also guided the architecture, layout, look, feel and content of the company’s corporate website and intranet. In the Hospitality Industry, I held the positions of Director of Sales & Marketing, Revenue Manager, Executive Housekeeper, Rooms Division Director, General Manager where I profitably managed operations and sales & marketing activities with P&L responsibility on budgets of $1.3 to $7.5 million. I served as Hospitality Consultant to the Universidad Americana (UAM) in Managua, Nicaragua for the opening of their Training Hotel and the Fundación para el Desarrollo del Turismo also in Managua, Nicaragua for the authoring of Hospitality Training programs. I also served as advisor to the Universidad del Valle de Guatemala in the development of their Ecotourism Certification Program as well as devising "Green Seal" criteria. As consultant for IOS Partners, Inc. in the U.S., I critiqued tourism privatization proposals for emerging countries including the privatisation strategy of hotels and tourism potential for the government of Montenegro, FRY. AchievementsEfforts have consistently yielded improvements in sales, market share, operating margins, quality, service, and productivity. Specific professional achievements attributed to courses of action include:
Technical Skills
Training and Education
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